Customer Service Representative / Technical Support & Virtual Assistant

Over 4 years of experience handling high volumes of inbound calls daily in a BPO environment. Skilled in answering customer inquiries, resolving complaints, processing account requests, and providing technical support via phone. Maintains professionalism and composure when handling difficult or irate customers. Consistently met and exceeded call center KPIs including Average Handle Time and Customer Satisfaction Score.

Over 4 years of hands-on customer support experience working in BPO companies in Davao City. Handled high volumes of inbound and outbound calls daily across multiple accounts and industries. Skilled in resolving customer complaints, billing concerns, account inquiries, and technical issues on first contact. Consistently met and exceeded KPIs including CSAT, AHT, and QA scores. Experienced working with CRM systems and internal ticketing tools. Known for staying calm and professional when handling difficult or irate customers.

Over 4 years of technical support experience in a BPO setting. Handled inbound technical calls and provided step-by-step troubleshooting assistance to customers experiencing product and service issues. Diagnosed technical problems through systematic questioning and guided customers to resolution efficiently. Maintained high first-call resolution rates and consistently achieved strong technical quality scores. Experienced in documenting technical cases accurately in CRM systems and escalating unresolved issues to Tier 2 support when necessary. Comfortable assisting both technical and non-technical customers with clear and simple instructions.

Experienced in providing customer support through live chat channels. Able to handle multiple chat conversations simultaneously while maintaining accuracy and professionalism. Skilled in typing fast and responding clearly and concisely to customer inquiries. Comfortable using chat platforms and CRM tools to document and resolve customer concerns in real time.

Over 4 years of phone support experience across multiple BPO accounts and industries. Proficient in handling customer concerns, technical issues, billing inquiries, and account management via phone. Strong verbal English communication skills with a clear and professional speaking voice. Known for building rapport quickly with customers and resolving issues efficiently on first contact.

Experienced in managing and organizing email inboxes on behalf of clients and employers. Skilled in sorting, labeling, prioritizing, and archiving emails systematically to maintain a clean and organized inbox. Able to draft and send professional email replies, follow up on unanswered messages, and flag urgent emails for immediate action. Familiar with Gmail and Microsoft Outlook. Practiced in the Zero Inbox method to ensure no important emails are missed or overlooked.

Experienced in providing remote administrative and support services to clients. Skilled in email management, inbox organization, scheduling, data entry, and responding to customer inquiries. Highly organized, reliable, and able to work independently with minimal supervision. Fast learner who easily adapts to new tools, platforms, and processes. Committed to delivering quality output and meeting deadlines consistently.