I am a dedicated and detail-oriented professional with over 7 years of experience in the BPO industry, supporting one of the world's leading technology companies through a Google account. Throughout my career, I have developed strong expertise in customer support, data management, process improvement, and tea
As a Senior Subject Matter Expert (SME), I have assisted agents with complex customer concerns, provided coaching and guidance, ensured quality standards, and helped improve team performance while maintaining excellent customer satisfaction.
My core strengths include:
Data Entry with speed and high accuracy
Microsoft Excel & Google Sheets(data cleaning, formulas, reports, pivot tables, and spreadsheets)
I am a dedicated and detail-oriented professional with over 7 years of experience in the BPO industry, supporting one of the world's leading technology companies through a Google account. Throughout my career, I have developed strong expertise in customer support, data management, process improvement, and tea
As a Senior Subject Matter Expert (SME), I have assisted agents with complex customer concerns, provided coaching and guidance, ensured quality standards, and helped improve team performance while maintaining excellent customer satisfaction.
My core strengths include:
Data Entry with speed and high accuracy
Microsoft Excel & Google Sheets(data cleaning, formulas, reports, pivot tables, and spreadsheets)
Process documentation and quality assurance
Problem-solving and analytical thinking
Time management and attention to detail
I am known for being reliable, adaptable, and committed to delivering high-quality work. Whether it's managing spreadsheets, handling customer inquiries, organizing data, or supporting business operations, I consistently strive to exceed expectations.
I am currently seeking opportunities where I can contribute my experience, strong work ethic, and passion for delivering excellent results while continuing to grow professionally.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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