Learning Experience Designer | Instructional Designer | Customer Service & Produ

Provided customer and provider support within the healthcare industry. Key Responsibilities: Assisted members in scheduling healthcare appointments Supported healthcare providers with eligibility and benefits verification Assisted with claims-related inquiries Resolved customer concerns while maintaining service quality standards Ensured accurate documentation and compliance with healthcare processes Expertise Gained: Healthcare customer service Benefits verification Claims support Appointment scheduling Customer relationship management Problem-solving and communication

Supported operations through training delivery and learning program development. Key Responsibilities: Created training presentations and learning materials Facilitated product and process training sessions Supported upskilling and cross-skilling initiatives Conducted training needs assessments Collaborated with operations leaders to improve employee performance Maintained training documentation and knowledge repositories Achievements: Developed engaging training materials that supported operational readiness Assisted teams in successfully transitioning to new processes and responsibilities Supported workforce development initiatives through structured learning programs

Designed and developed end-to-end learning solutions for onshore business partners. Key Responsibilities: Created Training Session Outlines (TSOs) from scratch Developed detailed learning storyboards Designed learning moodboards and visual concepts Built interactive eLearning modules Collaborated with stakeholders to identify learning requirements Converted business processes into engaging training experiences Developed assessments and knowledge checks Tools Used: Articulate 360 Rise 360 Storyline 360 Vyond WellSaid Labs AI Voice Microsoft PowerPoint Sample Deliverables: Interactive onboarding modules Process training courses Compliance training content