I’m someone who truly believes that great service starts with care and attention to every detail. With 11 years in the hospitality industry and 9 years dedicated as an airport wheelchair attendant, I’ve learned how to stay calm under pressure, communicate clearly, and make sure every passenger feels safe, respected, and well-assisted throughout their journey. I take pride in being reliable, patient, and adaptable, whether helping travelers with reduced mobility, coordinating with airport teams, or solving issues on the spot. Now as a career shifter Freight VA I’m looking to bring that same work ethic and experience to a new role where I can continue serving people and growing professionally.
Entry-level Freight Assistant with a solid administrative background and prior experience in local logistics operations. Equipped with specialized training in freight truck dispatching, supported by hands-on coursework simulating real freight scenarios. Strong in client communication, multitasking, and resolving time-sensitive issues while maintaining accuracy and professionalism.
Experience: 10+ years
Provided reliable customer support and resolved conflicts by actively listening, communicating clearly, and delivering practical solutions. Successfully de-escalated issues, ensured customer satisfaction, and maintained good relations even in challenging situations.
Experience: Less than 6 months
• Learned fundamentals of freight brokerage, dispatching, quoting, and rate negotiations. • Gained hands-on practice with TMS platforms, load boards, and freight class calculators. • Trained in carrier lane specialization, broker-carrier agreements, and track & trace.
Experience: Less than 6 months
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