Senior Customer Service Professional with 6+ years of experience providing quality support, complex escalations, and retention. Proven track record of resolving critical customer issues, reducing churn, and optimizing support operations to protect business revenue. Solution-oriented and dedicated to turning challenging situations into long-term loyal relationships.
Experience: 1 - 2 years
Retained high-risk customers by providing services that helped business owners maintain good standing with the State.
Experience: 5 - 10 years
Provided 5 star quality service as a Customer Service Representative handled various industries such as telecommunication, Transportation and Business.
Experience: 5 - 10 years
Addressed escalated issues that resulted to long term client and consumer relation.
Experience: 5 - 10 years
Known as a Problem solver for complicated issues using proven methods in the Call Center Industry.
Experience: 6 months - 1 year
Arrange Transportation request for Seniors ensuring accuracy on address pinning and demonstrated clear communication.
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