Virtual Assistant/Administrative Support

I have experience using Zendesk to manage support tickets and respond to customer inquiries through email. I am organized, responsive, and focused on resolving issues efficiently.

I worked as an Email Support Specialist for a leading cosmetics brand, providing timely and empathetic support to customers across the US, Canada, Australia, and the UK. I also handled Uber driver accounts across Canada, New Zealand, and the US, resolving fare adjustments and managing sensitive cases such as abuse, discrimination, and rider misconduct with professionalism and care.

I have experience as a Virtual Assistant handling email and Slack communications, providing updates in action channels, and sending post-MAP and post-LAP proposals via Engage. I also prepare comparable sales reports, update track records and case studies, manage compliance documents, and assist with listing marketing materials. I am organized, detail-oriented, and focused on delivering accurate and timely support.