E-commerce Email Customer Support VA | Shopify Support Specialist

Experienced in Shopify e-commerce email support, including assisting customers with orders, tracking shipments, processing refunds, and returns, and managing store-related inquiries. Familiar with navigating Shopify admin tools to check order status, update customer information, and ensure smooth transaction handling.

I have over 8 years of experience in customer service, supporting both retail and e-commerce accounts (email support) as well as financial accounts (voice support). Throughout my career, I have handled a wide range of customer concerns with focus on professionalism, accuracy, and satisfaction.

I currently support Shopify-based e-commerce operations for multiple online stores under a single business owner. I have more than 8 years of experience in the BPO industry, I have developed extensive expertise in customer service, account management, and issue resolution. I have experience using CRM and customer support systems.

I have experience working with various customer servicing and CRM platforms, including Zendesk, Client360, Nexus, and tCam, used for managing customer interactions, tracking cases, and ensuring efficient service delivery across different support channels.

I have hands-on experience using AI tools such as ChatGPT, Gemini, and Copilot to support and improve my daily work in customer service and administrative tasks. I use these tools to enhance productivity, accuracy, and communication quality while maintaining a professional tone.