Customer Service/Technical Support Representative

Age:

29

Gender:

Female

Location:

ESCALANTE, NEGROS OCCIDENTAL

Tests Taken:

IQ
Score:  125

DISC

Dominance:	26%
Influence:	7%
Steadiness:	37%
Compliance:	30%

English
 C2(Advanced/Mastery)

Last Active:

November 30th, 2022 (65 days ago)

Member Since:

July 30th, 2017

I'm Upgrade to see actual info Upgrade to see actual info and I'm an experienced work-at-home agent. I have vast experience with customer service especially handling inbound calls and then 1month experienced as chat support. I have almost 8 years of experience working in the call center supporting US-based clients. My first experience was with StraightTalk wireless/tracfone where we handled calls from customers who needed help activating their mobile prepaid card and troubleshooting cellphone Upgrade to see actual infocond was with Comcast where I worked as technical support and we troubleshot issues for cable, internet, and Upgrade to see actual info handling troubleshooting issues, I am very patient, I listen actively and respond appropriately and at the same time be warm and friendly. We also have specific KPIs to hit every fiscal and to mention a few, that includes customer satisfaction surveys and sales. With sales, we have to listen for cues and clues and ask discovery questions for us to know the customer's needs and that's when we can highlight the features and benefits of the product so they'll realize the value and need of what we're offering. We have to be patient and have to set a goal to hit the required quota or even exceed the target. We have to show numbers to the clients and sometimes we even go the extra mile so we can close the sale. All throughout my career, I have been assigned some admin tasks as well. I have been a new hire support, temporary trainer, quality evaluator, and sales SME/ Subject Matter Expert. I have experienced creating a training calendar, End of Day report that needed to be submitted to the operations team, and a little bit of idea regarding excel, but I can be easily trained for new roles and responsibilities and I am adaptable. My knowledge in customer service and technical support roles enables me to provide the highest level of support.

TOP SKILLS

• Quality Assurance

• Research

• Speaking

• Tutoring Teaching

• Writing

• Sales Representative

• Customer Support

• Email Support

• Phone Support

• Tech Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I have 2 months experience working with Quality Assurance team where we audited calls from customers who gave us poor or zero ratings when it comes to their experience of our products and services. We give feedback and suggestions to agents on how to make it better moving forward.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Excel

• Quality Assurance

• Research

English

EXPERIENCE

I am a licensed teacher and has wide experience when it comes to teaching profession. Working in a call center, I have also been assigned to the training department where I got to handle tenured agents, giving them refresher courses for certain behaviors we need to execute when handling customers to make sure we give them the best experience. Having experience as subject matter expert, I was assigned to teach new hire teams and even tenured ones regarding our products. I am well able and has enough patience when teaching someone.

SKILL RATING

• Speaking

• Tutoring Teaching

• Writing

Sales and Marketing

EXPERIENCE

Working in BPO for 7yrs, one of our key metrics is sales. We need to pitch and make sure we close number of sales to attain our required target every month.

SKILL RATING

• Sales Representative

Customer Service & Admin Support

EXPERIENCE

As a customer service representative, I have vast and diverse experiences when it comes to handling different types of people. We have couple of metrics to hit, thus we cover a lot of things when assisting them. Not only we fix their technical concerns, we also cater billing, sales and advance repair support, we also have certain behaviors to execute to make sure we provide them the best customer experience they can get.

SKILL RATING

• Customer Support

• Email Support

• Phone Support

• Tech Support