Customer Support Specialist/Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors Degree

Last Active

December 5th, 2023 (136 days ago)

Member Since

July 30th, 2017

Profile Description

Hi, there!:)

I'm Upgrade to see actual info Upgrade to see actual info and I'm an experienced work-at-home agent. I have vast experience with customer service/tech support for a US-based Telco account. I have worked with StraightTalk wireless/Tracfone where we handled inbound calls from customers who needed help activating their mobile prepaid card and troubleshooting cellphone issues. Then, I worked with Comcast as a technical support to troubleshoot issues for cable, internet, and telephone. I'm patient when dealing with difficult customers and know how to listen actively and respond appropriately. I am warm and friendly and I have a passion for helping people. We had specific KPIs to hit every fiscal, and to mention a few, that included customer satisfaction surveys and sales. With sales, we have to listen for cues and clues and ask discovery questions for us to know the customer's needs, when we can highlight the features and benefits of the product so they'll realize the value and need of what we're offering. Throughout my career, I have been assigned to different roles and responsibilities. I am adaptable and can be easily trained.

I have worked as a Virtual assistant for almost 2yrs for both Singaporean and US-based clients as an Appointment setter. I am goal-oriented and very keen on details. I am knowledgeable in CRM, Excel, Microsoft emails, and other software.
My knowledge in customer service/technical support and appointment setter role enables me to provide the highest level of support for companies and clients to help their businesses grow.