I have 2 months experience working with Quality Assurance team where we audited calls from customers who gave us poor or zero ratings when it comes to their experience of our products and services. We give feedback and suggestions to agents on how to make it better moving forward.
I am a licensed teacher and has wide experience when it comes to teaching profession. Working in a call center, I have also been assigned to the training department where I got to handle tenured agents, giving them refresher courses for certain behaviors we need to execute when handling customers to make sure we give them the best experience. Having experience as subject matter expert, I was assigned to teach new hire teams and even tenured ones regarding our products. I am well able and has enough patience when teaching someone.
Working in BPO for 7yrs, one of our key metrics is sales. We need to pitch and make sure we close number of sales to attain our required target every month.
As a customer service representative, I have vast and diverse experiences when it comes to handling different types of people. We have couple of metrics to hit, thus we cover a lot of things when assisting them. Not only we fix their technical concerns, we also cater billing, sales and advance repair support, we also have certain behaviors to execute to make sure we provide them the best customer experience they can get.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.