Jovilyn
CS Quality Evaluation Specialist and Reporting Analyst
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.98/hour ($1,152.00/month)
Bachelor's degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
June 8th, 2026
Profile Description
Customer Experience and Operations professional with over 5 years of experience in customer support, quality assurance, and performance evaluation. Skilled in delivering exceptional customer experiences, analyzing support trends, and driving continuous process improvements. Experienced as a Quality Evaluator and Reporting Analyst, with strong proficiency in Excel for data analysis, reporting, and performance tracking. Adept at working with customer service platforms and operational tools including Zendesk, Gorgias, ClickUp, and Amazon Seller Central. Recognized for strong problem-solving abilities, attention to detail, adaptability, and a data-driven approach to improving team performance and customer satisfaction. Passionate about optimizing processes, supporting business growth, and contributing to high-performing customer experience and operations teams.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Customer Support » Customer Service » Gorgias
Experience: 1 - 2 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Google Suite
Experience: 2 - 5 years
E-Commerce » Amazon » Seller Central
Experience: Less than 6 months
Video Editing » Social Media Video Editing
Experience: 1 - 2 years
Basic Information
- Age
- 27
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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