Executive Assistant| Operations and Administrative Support

I have strong customer service skills with 2 years of experience in the BPO industry. I have handled multiple accounts across different industries, including travel, fintech, retail, and telecommunications. My experience includes working as an Inbound Hotel and Travel Specialist for Expedia, as well as providing chat and email support for clients such as Stripe, Nike, and Verizon. Throughout my roles, I have developed strong communication skills, problem-solving abilities, and the capacity to handle customer concerns efficiently across various support channels.

Experienced in Training and Development with a background in employee onboarding, training facilitation, and performance improvement. Developed training materials, delivered process and compliance training, and supported new hires in achieving performance standards. As an English Instructor and School Administrator, designed learning activities, coached students and faculty, and strengthened communication, presentation, and stakeholder management skills. Passionate about helping individuals and teams learn faster, perform better, and achieve measurable results.

Supported founders and executives in managing priorities, communications, operations, and business growth initiatives across multiple ventures. Coordinated calendars, meetings, follow-ups, stakeholder communications, and cross-functional projects using Google Workspace and business management tools. Assisted with business launches, operational planning, vendor coordination, inventory management, process improvement, and SOP development. Supported product launches, influencer collaborations, marketing initiatives, and brand visibility efforts while ensuring smooth execution across teams. Managed confidential information, tracked action items, streamlined workflows, and maintained accountability for key business priorities. Recruited, onboarded, and trained staff, coordinated contractors and suppliers, and implemented systems for inventory, reporting, and day-to-day operations. Experienced in executive support, operations coordination, project management, training, and business administration.

Hosted live broadcasts and online streaming programs across multiple digital platforms, engaging audiences in real time and delivering content in a professional and engaging manner. Experienced as a Radio DJ for a digital broadcast station and as an In-House Live Seller Host for a skincare company, developing strong skills in audience engagement, public speaking, brand representation, live communication, and customer interaction.