Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Associates degree
Last Active
July 3rd, 2026 (22 days ago)
Member Since
June 7th, 2026
Profile Description
- A team leader with over 4 years of experience in leadership and support, including quality analyst role
- Have been in the customer service industry for 10 years with a diverse background in handling account management, billing and tech line of businesses, and content moderation
- Proficient in Google Workspace
- Exhibits excellent organizational and problem-solving skills, works well in a team environment and displays a strong work ethic
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Handled account management, billing, tech and content moderation for a gaming company for 8 years, providing resolution on daily issues encountered by players.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Manage a team of 10-13 teammates under account management and content moderation, which includes keeping track of SLA and ensuring efficient and quality service based on client standards Establish strong partnership with clients by delivering above what's expected and providing insight and suggestions to improve processes Collaborate with support groups such as Human Resources, Quality, Data Insight, Workforce, Wellness and IT to ensure seamless assistance is provided to our frontline employees
Office and Administration » Content Moderation
Experience: 2 - 5 years
Worked for a gaming company and handled content moderation line of business for 3 years. Reviews reported contents, approves developer updates, worked on special projects based on seasonal updates on the platform
Other Skills
Office and Administration » Google Sheets
Experience: Less than 6 months
Office and Administration » Google Suite
Experience: Less than 6 months
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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