Keisha
Administrative and Customer Support | 2 years of experience
Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($640.00/month)
Bachelor's degree
Last Active
July 16th, 2026 (7 days ago)
Member Since
June 5th, 2026
Profile Description
Need someone who can keep your customers happy while giving you a peace of mind? I specialize in providing exceptional support that strengthens customer relationship and protects your brand reputation.
With over 2 years and 6 months of experience supporting customers for a U.S based telecommunications company, I understand that excellent customer service is more than answering questions-- it's about building trust and creating positive customer experiences.
WHAT I BRING TO THE TABLE AS YOUR CUSTOMER SUPPORT:
• 2.5 years of live chat customer support experience
• Excellent written English communication
• Strong problem-solving and multitasking abilities
• Experience with billing and account-related concerns
• CRM and ticketing system familiarity
• Detail-oriented and highly organized work style
•
A customer-focused approach that helps improve satisfaction and retention.
TOOLS I USE:
- CRM Systems
- Ticketing Systems
- Google Workspace
- Microsoft Office
- Microsoft Excel
- Google Sheets
- Outlook
- Gmail
- Slack
- Zoom
- Notion
FUN FACT: I was awarded and received a certificate as a Top Loyalty Agent of Messaging for achieving an overall performance attainment of 103.97%.
Let connect!!
Send me a message and let me take those tasks off your plate so you can focus growing your business.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support and Billing Specialist with 2 years and 6 months of experience in the telecommunications industry. Skilled in billing inquiries, account management, issue resolution, and customer support through non-voice channels. Proficient in Slack and other workplace tools, with a strong commitment to accuracy, efficiency, and customer satisfaction
Accounting » Accounts Receivable » Billing
Experience: Less than 6 months
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » Time Managment
Experience: Less than 6 months
Marketing » CRM » Microsoft Dynamics 365
Experience: Less than 6 months
Customer Support » Technical Support
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Google Workspace
Experience: 2 - 5 years
Basic Information
- Age
- 22
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, NCR
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 29
- Influence: 7
- Steadiness: 41
- Compliance: 23
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS
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