Overview
Looking for full-time work (8 hours/day)
at $6.12/hour ($1,184.00/month)
High school diploma
Last Active
July 11th, 2026 (13 days ago)
Member Since
June 4th, 2026
Profile Description
Customer Service and Virtual Assistant professional with 15+ years of combined experience (approximately 14 years 2 months in BPO/agency roles and 10 months in direct-client Virtual Assistant roles) supporting clients in healthcare, insurance, telecommunications, e-commerce, and property management, primarily on night shift schedules supporting U.S.-based clients. Proven track record in case management, grievance research, leasing support, claims investigation, and administrative operations. Skilled in managing high-volume workloads, account-specific CRM systems, Microsoft Office Suite, and Google Workspace.
I am detail-oriented, dependable, and comfortable managing a high volume of tasks accurately in remote work settings. I adapt quickly to new tools, CRMs, and account-specific processes, and I am currently seeking a long-term Virtual Assistant or Administrative Support role where I can apply this experience.
I am open to Customer Service, Virtual Assistance, Administrative Support, Case Documentation, Data Entry, and Appointment Scheduling roles, and I am available on a flexible schedule.
Top Skills
Customer Support » Customer Service
Experience: 10+ years
19+ years handling customer inquiries, account management, issue resolution, and customer retention across multiple industries.
Office and Administration » Google Workspace
Experience: 10+ years
Daily use of Google Docs, Sheets, Gmail, Calendar, Microsoft Word, Excel, and Outlook.
Professional Services » Legal Services » Case Management
Experience: 2 - 5 years
Managed complex cases involving insurance, healthcare, customer disputes, and documentation review.
Other Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Office and Administration » Microsoft Excel
Experience: 10+ years
Office and Administration » Microsoft Outlook
Experience: 10+ years
Office and Administration » Research
Experience: 6 months - 1 year
Conducted grievance research, case investigations, product research, and account reviews.
Marketing » Telemarketing » Inbound Sales
Experience: 1 - 2 years
Supported sales teams through customer outreach, product promotion, and relationship management.
Marketing » Telemarketing » Outbound Sales
Experience: 6 months - 1 year
Supported sales teams through customer outreach, product promotion, and relationship management.
Real Estate » Appointment Setting
Experience: 6 months - 1 year
Coordinated appointments, property tours, customer callbacks, and follow-up activitie
Customer Support » Chat Support
Experience: 6 months - 1 year
Assisted customers through chat-based support while maintaining service quality and response times.
Customer Support » Phone Support
Experience: 5 - 10 years
Extensive experience handling inbound and outbound calls, customer inquiries, and service resolutions.
Customer Support » Insurance
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: 6 months - 1 year
Accurate data management, CRM updates, documentation review, and record maintenance.
Customer Support » Back Office Support
Experience: 1 - 2 years
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bantayan Island Cebu, CEBU
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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