Rodel
IT Support Specialist | Desktop Support | Service Desk
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.39/hour ($1,040.00/month)
Bachelors degree
Last Active
July 1st, 2026 (9 days ago)
Member Since
June 3rd, 2026
Profile Description
I am an experienced IT Support Specialist with a strong background in technical troubleshooting, system administration, and customer support. I specialize in diagnosing and resolving hardware, software, network, and user-related issues efficiently while maintaining a high level of customer satisfaction.
My experience includes providing remote technical support, managing user accounts, configuring devices, installing and maintaining software applications, troubleshooting Microsoft Windows and Microsoft 365 environments, and supporting business-critical systems. I am skilled in ticket management, documentation, and communicating technical solutions in a clear and professional manner.
I am detail-oriented, dependable, and committed to minimizing downtime and ensuring smooth day-to-day operations for clients and organizations. I thrive in fast-paced environments, adapt quickly to new technologies, and take pride in delivering prompt and effective technical support.
My goal is to help businesses maintain reliable IT operations while providing exceptional service and support to end users.
Top Skills
Project Management » Jira
Experience: 1 - 2 years
Incident and Service Ticket Management
Software » Application Performance Management » VPN
Experience: 1 - 2 years
Provided technical support for VPN-related issues including installation, authentication, and connectivity
Other Skills
Office and Administration » Microsoft 365
Experience: 1 - 2 years
Microsoft 365 application support for Word, Excel, PowerPoint, Outlook, SharePoint Online, OneDrive, and Teams.
Software » Network Administration » Active Directory
Experience: 1 - 2 years
Password Resets/Unlock Hands-on experience in a Windows Server 2022 lab environment using VMware, including Active Directory, DNS, DHCP, GPO's, and domain-joined client machines to strengthen system administration skills.
Customer Support » IT » IT Asset Management
Experience: 1 - 2 years
Handled IT Asset Management through Excel. Maintained the records of User and Devices ensuring data is up to date.
Software » Network Administration » Network Troubleshooting
Experience: 1 - 2 years
Identifying and resolving LAN/WAN, Wi-Fi, and connectivity issues to ensure network stability.
Systems Administration » Windows Administrator
Experience: Less than 6 months
Created a virtual environment using VMWare Workstation Pro where I installed Windows Server 2022 and deployed AD, DHCP, and DNS services to replicate a Enterprise environment. Also joined 2 virtual Windows 11 clients to the domain and test GPO and user logins.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Juan City, Metro Manila
- Tests Taken
- IQ
- Score: 103
- DISC
- Dominance: 19%
- Influence: 9%
- Steadiness: 36%
- Compliance: 36%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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