General Virtual Assistant |Account Executive|Customer Specialist

Experienced in managing email correspondence, organizing inboxes, responding to client inquiries, prioritizing communications, and maintaining timely follow-ups in a fast-paced remote work environment.

Utilized Canva to create engaging visual content, presentations, promotional materials, and digital assets that supported marketing initiatives, client communications, and business operations.

Proficient in Google Workspace (Docs, Sheets, Slides, Drive, Calendar). Email management, calendar scheduling, document creation, spreadsheet tracking, and file organization.

Utilized Zendesk to manage high-volume customer support tickets, track inquiries, maintain accurate customer records, document interactions, and ensure timely resolution of customer concerns while meeting service quality standards.

Utilized Trello to organize tasks, track project progress, manage workflows, prioritize assignments, and collaborate with team members to ensure timely completion of projects.

Handled high-volume customer inquiries via email, resolved issues efficiently, and maintained high standards of customer satisfaction through clear and professional communication.

Utilized CapCut to edit and organize video content by adding captions, synchronizing music, trimming footage, and arranging clips chronologically to create clear and engaging visual presentations.

Utilized SketchUp to develop 3D models of kiosks, kitchen spaces, furniture, and architectural concepts, translating design ideas and technical drawings into realistic visual presentations for project planning and client presentations.