Virtual Assistant

I have over two years of experience in Property Management as a Virtual Assistant supporting short-term rental operations across Airbnb, VRBO, and Booking.com. My responsibilities included managing guest communications, responding to inquiries, handling booking requests, coordinating check-ins and check-outs, and resolving guest concerns to ensure an exceptional guest experience. I worked closely with property owners, cleaners, maintenance vendors, and other team members to coordinate daily operations, schedule property turnovers, manage reservations, and address maintenance issues promptly. I also assisted with calendar management, listing updates, rate and availability monitoring, occupancy tracking, and administrative tasks to help maximize bookings and maintain operational efficiency. Through this experience, I developed strong organizational, communication, and problem-solving skills while managing multiple properties across various OTA platforms. My focus has always been on delivering outstanding guest service, maintaining smooth day-to-day operations, and helping property owners achieve high occupancy rates and positive guest reviews.

I have extensive experience in Training and Development, most recently serving as a Training Supervisor in a tech sales company. In this role, I was responsible for onboarding new hires, facilitating training sessions, creating learning materials, and ensuring employees gained the knowledge and skills needed to succeed in their roles. A significant part of my work involved coaching individuals and teams through regular feedback sessions, performance reviews, and one-on-one development plans. I monitored key performance metrics, identified skill gaps, and implemented targeted coaching strategies to improve productivity, communication, customer service, and sales performance. I also worked closely with management to support employee growth, reinforce company processes, and promote a culture of continuous learning. Through effective coaching and mentoring, I helped team members build confidence, improve performance, and achieve their professional goals while contributing to overall business success.