Customer Support Specialist |Social Media Manager | Content Creator

Beyond customer support, I have a genuine passion for content creation. I enjoy creating and posting content on social media, editing my own videos, and staying up to date with the latest trends. As an affiliate marketer, I've learned how important it is to capture attention within the first few seconds, create engaging content that keeps viewers watching, and encourage them to take action. I love experimenting with new content ideas and continuously improving my editing and storytelling skills to grow engagement and connect with audiences.

I have over five years of experience providing chat support for U.S.-based e-commerce businesses. I handled customer inquiries related to orders, shipping, billing, returns, refunds, and product information while maintaining a professional, empathetic, and solution-focused approach. I believe great customer service is about more than resolving issues, it's about creating genuine human connections and making customers feel heard, valued, and supported. I also managed escalated cases, collaborated with different teams to resolve customer concerns, and consistently met quality and performance metrics. My experience has strengthened my communication and problem-solving skills, allowing me to deliver exceptional customer experiences in fast-paced environments.

Completed my Recruitment internship at IBEX Global Solutions, supporting candidate sourcing, initial applicant screening, interview endorsements, and application processing. Gained hands-on experience in recruitment, talent acquisition, and applicant management while contributing to an efficient hiring process.

I completed my Guidance Counselor internship, where I promoted mental wellness by conducting psychoeducational sessions for students on topics such as stress management, self-care, and emotional well-being. I also assisted students with Autism Spectrum Disorder (ASD), providing guidance and support while fostering a safe, inclusive, and supportive learning environment. This experience strengthened my communication, empathy, active listening, and interpersonal skills.