Customer Service & Technical Support Specialist with 6+ years of experience in call center operations, remote troubleshooting, and client relations. Proven ability to resolve complex issues, consistently exceed performance metrics, and deliver positive customer experiences. Skilled in conflict resolution, CRM systems, and cross-functional collaboration to drive customer satisfaction and retention.
Experience: 2 - 5 years
Resolved an average of 40+ technical issues daily via live chat, consistently maintaining 95% customer satisfaction ratings.
Experience: 2 - 5 years
Assisted customers with auto loan payments, guided account navigation, and clarified contract terms to ensure accurate understanding and smooth transactions via phone calls.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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