Customer Service & Technical Support Specialist | 6+ Years Call Center Experienc

In retail customer support environments, experienced in assisting customers with product inquiries, order tracking, warranty processing, returns, and exchange requests.

Provided professional email and phone support for international retail accounts, assisting customers from different countries with product inquiries, warranty claims, return requests, delivery tracking, and order-related concerns. Experienced in recommending suitable eyeglasses based on customer prescriptions while ensuring excellent customer satisfaction through clear communication, problem-solving, and timely resolution of issues.

Provided customer support for service inquiries, Pay-Per-View orders, account assistance, and plan upgrades. Assisted customers with troubleshooting modems, cable services, TV equipment, and third-party applications to resolve technical issues efficiently. Handled equipment replacement requests, created support tickets for broadband concerns, and coordinated technician appointments for advanced service issues while ensuring excellent customer satisfaction through professional communication and timely resolution.

Provided customer support for billing inquiries, payment concerns, and account-related issues while ensuring accurate and timely resolution. Assisted customers with plan upgrades by recommending suitable service options based on their needs. Delivered basic technical troubleshooting and support, maintaining professional communication and high levels of customer satisfaction through phone and email assistance.