Customer Support (Chat/Email) And AI Virtual Assistant

Planned, created, and managed digital advertising campaigns across Meta (Facebook & Instagram) and Google Ads. Conducted audience and keyword research to improve ad targeting and campaign performance. Monitored campaign metrics such as impressions, clicks, conversions, and return on ad spend (ROAS). Optimized ad creatives, targeting, and budgets based on performance data to improve results. Performed A/B testing on ad copy, visuals, and audiences to identify high-performing campaigns. Managed advertising budgets and ensured campaigns stayed within allocated spending limits.

Professional customer support specialist with a Business Administration background. Skilled in email support, customer communication, problem-solving, and maintaining high customer satisfaction through prompt and effective service.

Assisted with planning, organizing, and coordinating administrative and business-related tasks. Conducted market and business research to support decision-making and improve operational efficiency. Managed business documents, records, and spreadsheets while maintaining accuracy and confidentiality. Coordinated schedules, tracked deadlines, and prioritized tasks to ensure timely completion of projects. Prepared reports, presentations, and business correspondence using Microsoft Office and Google Workspace. Applied problem-solving and analytical skills to identify process improvements and increase productivity.

I'm an online seller on social media (tiktokshop)

I am an online selling in social media platforms

I work for over a Half years in my past role

I work as an Personal Assistant in my past role

I work as a virtual assistant with 1 year of experience.