General Virtual Assistant / Executive Virtual Assistant

As a Shopify Assistant for Franklyn Santos, I managed daily e-commerce operations to keep the online store running smoothly and user-friendly. My main responsibilities focused on Shopify management, which included uploading new listings, writing clear product descriptions, and organizing collections to improve the shopping experience. I handled inventory tracking by closely monitoring stock levels to prevent popular items from selling out. To maintain high customer satisfaction, I oversaw order fulfillment, ensuring all packages were processed quickly and shipped without any delays. Additionally, I drove store traffic through regular social media posting and conducted market research by analyzing competitor sites for trending products. By managing these daily store operations and supporting the team, I ensured a seamless customer experience and consistent business growth

I have hands-on knowledge of Shopify product listing, including uploading products, writing SEO-friendly descriptions, organizing collections and tags, managing product variants, and maintaining accurate product information. I am detail-oriented, organized, and committed to creating professional product listings that improve the customer experience.

As a Virtual Assistant for Marcus Brown, I handled the essential administrative support and workflow optimization that kept our daily business operations moving smoothly. Over a busy five months, I tackled a wide mix of project coordination tasks to maintain fluid, open team communication and keep our clients happy. My main focus was managing complex calendar scheduling, organizing heavy email management workflows, and taking care of highly accurate data entry for our CRM and database maintenance. I also successfully ran the entire client onboarding process from start to finish to guarantee a seamless, welcoming experience for everyone new. On top of that, I independently handled our social media management updates to boost our online presence and jumped into targeted market research for special projects whenever the team needed an extra hand to hit its goals

I have hands-on knowledge of product research through my Shopify Virtual Assistant training. I understand how to identify products with strong market potential by analyzing trends, competitor stores, pricing, product demand, and customer reviews. I can research product information, compare competitors, and gather accurate details to help create high-quality product listings. I am also familiar with organizing research data in Google Sheets and following structured workflows to ensure accuracy and efficiency.

I have practical knowledge of product sourcing, including researching reliable suppliers, comparing product prices, evaluating product quality, reviewing shipping options, and organizing sourcing information. I am detail-oriented and able to follow structured workflows to support efficient product sourcing for e-commerce businesses.

During my tenure of more than one year at ButterBread Walnut, a premier artisanal bakery provider, I led a high-performing customer service team dedicated to delivering exceptional support across multiple channels. I developed an onboarding and training framework that significantly elevated team efficiency and slashed average inquiry response times. To boost community engagement, I orchestrated regular feedback loops that successfully drove a major increase in positive social media reviews. Additionally, I established an agile complaint resolution process that improved overall retention and retention rates. A key highlight was collaborating with marketing on targeted seasonal campaigns to uplift revenue. I also spearheaded a comprehensive CRM integration, which drastically improved data tracking and empowered leadership with clearer insights for strategic, data-driven decision-making