With 10 years of expertise, I excel in managing diverse brands across Amazon and Shopify, specializing in beauty, healthcare, and skincare. Proficient in streamlining SOPs and templates, I ensure top-notch customer service and successful leadership of remote teams
My skills and services:
10 years of customer service excellence
Proficient in phone,
Strong leadership in managing remote agents
Expertise in order processing, fulfillment, returns, refunds, and replacements for Amazon and Shopify
Efficient customer service template development
Creating SOP<8efe80624d780eba0c6493ec45140364
Managing electric contracts using DocuSign
Manage 'high fraud risk' orders, and chargebacks
Respond to reviews or feedback
Social Media Management and Scheduling
File and document organization
Calendar and Schedule Management using Google Calendar, and Calendl
Research, Data Collection, and Data Entry
Influencer Management
Other administrative support
Brands I've worked with:
Dr. Arthritis
Ezpik
Venus Visage
Pilpoc
Ballotte
Kiddycare
Perfect Remedy
Protect Life
Baebody
Grace & Stella
Qure Skincare
Tools I use:
Canva
Manychat
Amazon Seller Central
Shopify
Walmart Central
Zendesk
Simpro
Slack
Zoho
Edesk
Recharge
Shipmonk
Basecamp
Trello
Asana
Certifications:
Shopify Management
Customer Relationship Management
Let's connect and bring exceptional customer service to your business!
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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