Customer Service & Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

June 26th, 2026 (13 days ago)

Member Since

May 22nd, 2026

Profile Description

A psychology Graduate, Results
driven Customer Service and
Technical Support professional with
extensive experience resolving
complex issues, retaining at-risk
clients, and generating measurable
revenue across the hearing health,
travel, and nonprofit sectors. At
Audien Hearing, ranked #1 agent
company-wide every month while
managing 45+ daily interactions,
earning perfect QA/ KPI scores, and
generating $5K-$8K in monthly upsell
revenue; promoted to Video-Based
Onboarding Specialist and later to a
specialized retention unit where an
87% retention rate nearly doubled the
industry average. At Expedia Group,
supported multi-brand itineraries
(Expedia, ---------- , Travelocity,
Vrbo) using Amadeus and Sabre GDS,
achieving top 10% agent ranking
through first-call resolution.
Complemented professional roles
with volunteer facilitation of sexual
and reproductive health workshops in
Brazil, delivering culturally sensitive
education to over 900 youth.
Trilingual, in English, Spanish, and
Arabic, with mastery of CRMs and
platforms including Zendesk,
Salesforce, Gorgias, Kustomer,
Chargebee, Redo, Recharge, Amadeus,
Sabre, and multiple proprietary agent
systems. Combines deep technical
troubleshooting ability, empathetic
communication, and a proven record
of exceeding KPIs, retaining
customers, and advocating for the
best outcome in every interaction.