Jeevee
Technical Virtual Assistant | IT Support & Service Desk Specialist
Overview
Looking for full-time work (8 hours/day)
at $4.16/hour ($800.00/month)
Bachelor's degree
Last Active
June 28th, 2026 (today)
Member Since
May 22nd, 2026
Profile Description
Hi! I am an Enterprise IT Support Specialist and Technical Virtual Assistant with a proven track record of maintaining systems and operations in demanding corporate environments. I bridge the gap between technical system infrastructure and back-office efficiency, ensuring your remote team's tools, workflows, and communication lines remain uninterrupted 24/7.
TECHNICAL CORE COMPETENCIES:
- Incident Management & Ticket Workflows: Deep experience serving as the primary point of contact for large enterprise operations, utilizing ServiceNow to manage ticket queues, prioritize incidents, and maintain strict SLA compliance.
- Identity & Access Management: Hands-on expertise with Active Directory, including secure user provisioning, access control modifications, security group management, and password resets.
- Cloud Infrastructure & Endpoint Support: End-to-end administration for Microsoft 365 environments, licensing management, and hardware/workstation deployment.
- Network & Remote Infrastructure: Proficient in managing VPN configurations, network troubleshooting, and executing remote desktop support across distributed networks.
- Digital Operations & Documentation: Proactive system health monitoring, infrastructure maintenance, data integrity validation, and creating technical standard operating procedures (SOPs).
PROFESSIONAL EXPERIENCE & VALUE:
My corporate history includes managing mission-critical technical environments for major organizations like Landers. I deeply understand data privacy principles, prioritize rapid response times, and specialize in keeping operational workflows completely friction-free.
I operate entirely independently, master new proprietary SaaS tools rapidly, and am fully available to dedicate 40 hours a week to anchor your technical support, CRM administration, or digital service desk as your business scales.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Experienced IT Helpdesk and Service Desk Analyst with a proven track record in corporate enterprise environments. Proficient in managing end-to-end incident lifecycles, navigating ticketing systems like ServiceNow, and maintaining strict SLA compliance. Hands-on expertise in identity and access management using Active Directory (user provisioning, access control, and password resets) alongside full Microsoft 365 administration. Capable of delivering top-tier technical and SaaS support for distributed remote teams.
Systems Administration
Experience: 2 - 5 years
Experienced in managing user accounts and infrastructure access control using Active Directory. Proficient in managing end-to-end cloud workspace deployments within Microsoft 365 environments, configuring user endpoints, tracking enterprise asset lifecycles, and managing enterprise threat alert tracking via Windows Defender and Intune.
Software » Network Administration
Experience: 2 - 5 years
Experienced with identity and access management using Active Directory, including secure user provisioning, permission modifications, and security group administration. Conficient in configuring and troubleshooting enterprise network setups, VPN connections, and core Microsoft 365 environments.
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
Handled high-volume corporate email queues as a Service Desk Agent for SunLife Financial. Experienced in logging detailed troubleshooting steps, translating technical infrastructure issues into easy-to-understand solutions for corporate employees, and routing escalations efficiently while maintaining strict internal SLA targets.
Customer Support » Chat Support
Experience: Less than 6 months
Provided rapid, real-time technical troubleshooting and workspace assistance via live chat environments for corporate enterprise teams. Highly proficient in diagnosing complex software access problems, managing application login failures, and resolving immediate system errors over chat with zero delay.
Office and Administration » Data Entry
Experience: 2 - 5 years
Extensive experience handling administrative data operations, managing meticulous asset tracking and inventory logs for corporate hardware, updating ticket resolution databases in ServiceNow and Service Desk Plus, and auditing system records to ensure full data integrity.
Basic Information
- Age
- 28
- Gender
- Male
- Website
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- Address
- Tests Taken
- None
- Government ID
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“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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