Micaella

E-Commerce Customer Service Representative

70 ID PROOF
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Overview

Looking for full-time work (9 hours/day)

at $1.99/hour ($432.00/month)

High school diploma

Last Active

July 10th, 2026 (today)

Member Since

May 22nd, 2026

Profile Description

I'm Micaella Gleam Gayamo, an e-commerce customer service representative based in the Philippines with experience handling high-volume email support for e-commerce brands. I managed 120+ tickets per shift and achieved a 4.40 out of 5.00 CSAT rating by my second month.
I handle the full range of customer concerns including order inquiries, shipping updates, refunds, exchanges, and complaints. I work within SOPs, keep records accurate, and escalate only when genuinely necessary. My CRM experience includes Zowie and Magento, and I pick up new platforms quickly.

I'm available 20-40 hours per week, comfortable with the US night shift.

Top Skills

Experience: Less than 6 months

Handling professional, solution-oriented email and chat support that keeps customers informed and concerns resolved quickly.

Experience: Less than 6 months

Handled up to 120 tickets per shift with a 4.40/5.00 customer satisfaction rating.

Experience: Less than 6 months

Managing recurring tasks, follow-ups, and day-to-day admin work so business owners can focus on what matters most.

Other Skills

Experience: Less than 6 months

Maintaining organized calendars, reminders, and time blocks to keep daily operations running on schedule.

Experience: Less than 6 months

Building organized spreadsheets and digital filing systems that keep records accurate and easy to find.

Basic Information

Age
20
Gender
Female
Website
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Address
Pasig City
Tests Taken
IQ
Score:  123
DISC
Dominance: 44
Influence: 7
Steadiness: 11
Compliance: 38
English
C1(Advanced)
Government ID
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