I'm Micaella Gleam Gayamo, an e-commerce customer service representative based in the Philippines with experience handling high-volume
I handle the full range of customer concerns including order inquiries, shipping updates, refunds, exchanges, and complaints. I work within SOPs, keep records accurate, and escalate only when genuinely necessary. My CRM experience includes Zowie and Magento, and I pick up new platforms quickly.
I'm available 20-40 hours per week, comfortable with the US night shift.
Experience: Less than 6 months
Handling professional, solution-oriented email and chat support that keeps customers informed and concerns resolved quickly.
Experience: Less than 6 months
Handled up to 120 tickets per shift with a 4.40/5.00 customer satisfaction rating.
Experience: Less than 6 months
Managing recurring tasks, follow-ups, and day-to-day admin work so business owners can focus on what matters most.
Experience: Less than 6 months
Maintaining organized calendars, reminders, and time blocks to keep daily operations running on schedule.
Experience: Less than 6 months
Building organized spreadsheets and digital filing systems that keep records accurate and easy to find.
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