Ma.joan

Customer Service Representative and HR Generalist

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelor's degree

Last Active

June 25th, 2026 (yesterday)

Member Since

May 22nd, 2026

Profile Description

With over 9 years of customer service experience handling email, chat, and phone support, I have developed strong communication skills and a results-driven approach in fast-paced e-commerce environments. My specialization includes order management, customer retention, issue resolution, and providing excellent customer satisfaction while maintaining high productivity standards. I am highly skilled in time management, allowing me to efficiently manage multiple customer inquiries while consistently meeting KPIs and service-level goals. I bring a proactive mindset, attention to detail, and a commitment to delivering seamless customer experiences that support business growth and brand loyalty.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Achieved and maintained Inbox Zero for 200+ daily emails and reducing average response time from 30 hours to 5 minutes.

Customer Support » Technical Support

Experience: Less than 6 months

- Diagnosed and resolved technical concerns efficiently, reducing average handling time by 15% while ensuring clear and accurate information delivery. - Assisted customers with system, account, and connectivity issues, consistently meeting KPIs for resolution accuracy, customer experience, and sales performance.

Customer Support » Customer Service

Experience: Less than 6 months

Managed customer interactions with a strong focus on quality over quantity, ensuring compliance with financial policies, data security, and service standards.

Other Skills

Customer Support » Ecommerce

Experience: Less than 6 months

- Promoted additional services and products based on customer needs, helping exceed monthly sales and performance targets. - Recommended upgraded services and product add-ons based on customer needs, contributing to a 20% increase in upsell conversions and revenue growth. - Assisted customers with product and service inquiries, successfully increasing upsell opportunities by 20% through personalized recommendations and proactive support.

Basic Information

Age
31
Gender
Female
Website
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Address
Santa Maria, Bulacan
Tests Taken
None
Government ID
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