Operations & Administrative Virtual Assistant | QA Specialist

Developed and refined workflows, reporting systems, and operational procedures to improve efficiency and visibility into team performance. Contributed process recommendations based on performance data, quality trends, and operational requirements.

Managed daily operations, team training, procurement coordination, and sales support functions. Oversaw operational workflows, supported performance initiatives, and served as the final point of contact for client transactions.

Conducted quality audits and performance reviews for AI training and data labeling projects, ensuring adherence to project guidelines and accuracy standards. Validated error cases, facilitated calibration sessions, and worked with stakeholders to identify and address quality gaps through targeted feedback and training initiatives.

Designed and conducted training sessions, coaching activities, and calibration meetings to improve team performance and alignment with project standards. Worked closely with underperforming members to address knowledge gaps and support measurable improvements in quality and productivity.

Coordinated appointments, maintained schedules, and ensured clients received the necessary information and documentation before meetings. Supported scheduling activities across remote and client-facing environments.

Maintained and updated records across operational and project-related databases, ensuring information was accurately recorded and organized for reporting, tracking, and quality review purposes.

Supported clients throughout the sales and consultation process by addressing inquiries, coordinating appointments, managing expectations, and ensuring access to relevant information. Worked as a point of contact between clients and internal teams to facilitate a smooth customer experience.

Supported an insurance agent through appointment scheduling, calendar management, client communication, and document coordination, ensuring clients were prepared prior to consultations and policy review meetings.

Served as a point of coordination between management, team members, clients, and external stakeholders, facilitating communication, issue resolution, and alignment on operational objectives.

Analyzed operational and performance data to identify trends, recurring issues, and areas for improvement. Produced regular reports and root cause analyses that supported decision-making, performance management, and process optimization across teams.

Managed client interactions, account coordination, and follow-up activities across sales, consulting, and administrative functions. Served as a point of contact for inquiries, scheduling, and service-related concerns.

Led training initiatives, facilitated calibration sessions, and supported team development through coaching and performance feedback. Worked with both new and experienced team members to maintain alignment with project standards.

Developed semi-automated spreadsheet and reporting solutions to reduce manual work and improve access to performance metrics. Enhanced reporting processes by streamlining data extraction and progress tracking activities.

Supported sales initiatives through client outreach, appointment setting, account coordination, and customer engagement activities. Assisted in maintaining client relationships and facilitating the completion of sales transactions and service agreements.