chicky

Account Executive

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Overview

Looking for full-time work (12 hours/day)

at $4.96/hour ($1,440.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (today)

Member Since

July 20th, 2017

Profile Description

Resolving customer needs and issues
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Handles requests for the following areas: Customer Data, Hardware Devices, Contract amendment / tariff change, Bill and Account, Change Contractor
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Reading / understanding the customer´s concern
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Search in the customer history
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Processing the customer demand
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If necessary final information to the customer (in writing or by telephone)
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Documentation in the necessary systems
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Categorization of the customer concern
Processes and Systems
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Is appropriately prepared before commencing with any form of communication
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Uses correct customer identification procedures if needed
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Correctly and efficiently follows business policies and processes
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Provides
accurate, complete, concise and relevant information to the customer
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Uses correct communications etiquette
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Confidently and correctly navigates systems to expedite outcomes and source information
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Accurately and swiftly logs in data
Ensure service level agreements are met and maintained
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Familiar with SLAs
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Ensures customer interactions are in line with SLAs.
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Achieving all contractual performance standards on both quality and productivity parts.
Work as part of a team
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Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
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Maintain professional work relationships with colleagues, supervisor and manager
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Team work/Spirit