Account Executive

Overview

Looking for full-time work (12 hours/day)

at $6.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 2nd, 2024 (16 days ago)

Member Since

July 20th, 2017

Profile Description

Resolving customer needs and issues
·
Handles requests for the following areas: Customer Data, Hardware Devices, Contract amendment / tariff change, Bill and Account, Change Contractor
·
Reading / understanding the customer´s concern
·
Search in the customer history
·
Processing the customer demand
·
If necessary final information to the customer (in writing or by telephone)
·
Documentation in the necessary systems
·
Categorization of the customer concern
Processes and Systems
·
Is appropriately prepared before commencing with any form of communication
·
Uses correct customer identification procedures if needed
·
Correctly and efficiently follows business policies and processes
·
Provides
accurate, complete, concise and relevant information to the customer
·
Uses correct communications etiquette
·
Confidently and correctly navigates systems to expedite outcomes and source information
·
Accurately and swiftly logs in data
Ensure service level agreements are met and maintained
·
Familiar with SLAs
·
Ensures customer interactions are in line with SLAs.
·
Achieving all contractual performance standards on both quality and productivity parts.
Work as part of a team
·
Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
·
Maintain professional work relationships with colleagues, supervisor and manager
·
Team work/Spirit