Anna

Senior Customer Service Associate (5 Years Experience)

45 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $4.99/hour ($480.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

May 11th, 2026

Profile Description

Customer Service Representative with almost 5 years of experience specializing in technical support. Skilled in assisting customers with troubleshooting, resolving system issues, and guiding users through technical processes. Known for clear communication, patience, and a strong commitment to delivering excellent customer experiences in fast-paced environments.

Top Skills

Experience: 2 - 5 years

???? Provide technical support to client regarding website navigation and system functionalities ???? Diagnose and resolve technical issues such as login problems, system errors, and account access concerns ???? Guide users through step-by-step troubleshooting processes clearly and efficiently ???? Escalate complex issues to higher-level support teams when necessary ???? Maintain accurate documentation of customer interactions, issues, and resolutions ???? Meet and exceed performance metrics such as call handling time, quality assurance, and customer satisfaction scores ???? Stay updated with system changes, tools, and process improvements ???? Ensure data privacy and security when handling sensitive information

Experience: 2 - 5 years

Other Skills

Experience: 1 - 2 years

Basic Information

Age
26
Gender
Female
Website
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Address
Tests Taken
DISC
Dominance: 34%
Influence: 11%
Steadiness: 36%
Compliance: 19%
English
C2(Advanced/Mastery)
Government ID
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