Healthcare Virtual Assistant | Expert in Claims Denials & Insurance Verification

Overview

Looking for any work (8 hours/day)

at $5.49/hour ($1,056.00/month)

Associates degree

Last Active

June 26th, 2026 (today)

Member Since

May 7th, 2026

Profile Description

I am a results-driven Healthcare Customer Support professional with over 5 years of specialized experience in U.S. healthcare accounts. I specialize in reducing administrative burdens for healthcare providers by delivering precise medical claims processing, efficient denial management, and expert insurance eligibility verification.

My focus is on driving operational efficiency and improving patient satisfaction. In my recent roles, I have consistently achieved a 98% resolution accuracy rate and helped reduce Average Handling Time (AHT) by 15% through proactive communication and refined workflows. I am deeply committed to maintaining 100% HIPAA compliance while managing high-volume, multi-channel communications.

Technical Skills & Toolstack:

• Healthcare Operations: Proficient in Medical Claims Processing, Insurance Eligibility Verification, Denial Management, and ICD-10/CPT Coding.
• CRM & Ticketing: Advanced user of Salesforce, Zendesk, and various internal claims and billing systems.
• Office & Productivity: Expert-level proficiency in Microsoft Office 365, Google Workspace, and project management/collaboration tools like Slack and Microsoft Teams.
• Infrastructure: Fully equipped for remote work with a 150 Mbps fiber-optic internet connection, high-end hardware (24 GB RAM), and a UPS to ensure consistent availability.

What I bring to your team:
• Operational Excellence: Proven ability to manage 50+ daily real-time digital inquiries with a 98% resolution accuracy rate.
• Claims & Billing Expertise: Skilled in resolving complex billing and coverage discrepancies for both members and providers.
• Performance-Driven: Consistently maintained top-tier quality audit scores and achieved a 95%+ CSAT score by providing professional, accurate member support.

I am passionate about streamlining healthcare operations and providing exceptional service that reflects positively on your organization. I am available for an interview to discuss how my background in claims resolution and patient support can help your team optimize performance and increase member satisfaction.