Customer Support VA | eCommerce & SaaS Support Specialist

I have experience using Salesforce for CRM documentation, case ticket management, customer record updates, and email follow-ups while supporting QuickBooks Online customers. I used Salesforce to maintain accurate customer information, track support cases, and document issue resolutions in a fast-paced customer support environment.

I have experience providing phone, chat, and email support within a fast-paced eCommerce environment through Amazon. I assisted customers with order concerns, refunds, payment issues, account verification, delivery tracking, and general customer inquiries while maintaining accurate CRM documentation and professional communication standards.

I have experience providing chat-based customer and technical support for QuickBooks Online users through Concentrix. I assisted customers with account troubleshooting, payroll and tax inquiries, report customization, and basic bank reconciliation concerns while using Salesforce for case management, customer documentation, and follow-up support.

I have experience supporting QuickBooks Online customers with basic accounting-related concerns including payroll inquiries, report customization, account troubleshooting, and basic bank reconciliation support such as unmatched transactions and negative balances. I also handled customer documentation and case management using Salesforce.

I have experience using CRM and customer support tools including Salesforce and Amazon Connect for customer communication, case documentation, follow-up support, and maintaining accurate customer records. I am familiar with tracking customer interactions, documenting issue resolutions, and managing support workflows in fast-paced customer service environments.