Virtual Assistant | Administrative & Executive Support | Human Resources | Custo

Managed end-to-end payroll processing for 300+ employees, ensuring accurate and timely payroll administration. Handled government-mandated contributions and compliance, benefits administration, tax processing, DTR/timekeeping management, and payroll reconciliation. Resolved payroll discrepancies, maintained HRIS records, and provided employee support regarding payroll and benefits concerns while ensuring accuracy, confidentiality, and compliance with labor regulations.

Nearly 2 years of customer service experience in a medical account, handling payment processing, outstanding balances, customer inquiries, appointment scheduling, and billing support while delivering excellent customer service and maintaining accurate records.

Handled office administration tasks including supervising administrative staff, managing data entry and records keeping, and ensuring accurate documentation and file organization. Provided direct support to management by coordinating tasks, monitoring deadlines, and ensuring all assigned duties were completed efficiently. Assisted in streamlining daily office operations to improve workflow and productivity.

Managed end-to-end recruitment processes, including job posting, candidate sourcing, resume screening, interview coordination, and onboarding. Facilitated hiring activities, maintained employee records, and processed employee clearances and quit claims. Ensured timely recruitment support while maintaining compliance with company policies and HR procedures.