Customer Support Specialist | Live Chat | Email Support | SaaS | 4+ Years BPO Ex

Overview

Looking for any work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelor's degree

Last Active

July 8th, 2026 (5 days ago)

Member Since

May 3rd, 2026

Profile Description

Hi! I’m Michael, a customer support professional with 4+ years of overall BPO experience, specializing deeply in live chat and email support for fast-paced remote environments. I have a proven track record of 2 years dedicated strictly to high-volume live chat and 1 year focused on email. I excel at handling concurrent inquiries, resolving issues efficiently, and maintaining clear, professional communication.

Over the past few years, I’ve consistently maintained a 95%+ CSAT rating while managing 3-5 concurrent live chat sessions with accuracy and professionalism. My background includes billing, subscriptions, and account management from Concentrix, making me a strong fit for SaaS and subscription-based companies.

I’m highly adaptable to new processes and tools, comfortable working independently with minimal supervision, and experienced in ticketing systems and remote collaboration platforms.

I am currently seeking long-term remote opportunities as a Chat & Email Specialist or Non-Voice Customer Support Representative, where I can contribute immediately and grow with the team. I am open to a probation or trial period for long-term opportunities.