Eden
Senior Customer Support & QA Specialist | SOP & Process Improvement |Zendesk | S
Verified
Overview
Looking for part-time work (5 hours/day)
at $10.27/hour ($1,240.00/month)
Bachelor's degree
Last Active
July 10th, 2026 (10 days ago)
Member Since
May 2nd, 2026
Profile Description
Senior Customer Support & QA Specialist | SOP & Process Improvement |
Zendesk | Salesforce | Financial Services | Remote-Ready
I'm a Senior QA and Customer Support Specialist with 9+ years
in financial services BPO. I help remote teams deliver consistent,
high-quality customer experiences through solid SOPs, quality
monitoring, and clear reporting.
What I bring:
-
escalations
- QA & compliance — call audits, scorecards, calibration sessions
- SOP writing — building processes that actually get followed
- Reporting — weekly dashboards, KPI tracking, stakeholder updates
- Tools — Zendesk, Salesforce, Intercom, Slack, MS Teams
Available: 7 PM–2 AM Manila time (ideal for AU & US clients)
IQ Score: 112 | English: C2 Advanced
Portfolio:
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Human Resources » Sop Writing
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 5 - 10 years
Virtual Assistant
Experience: 1 - 2 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Makati, Metro Manila
- Tests Taken
- IQ
- Score: 112
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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