Eden
Senior Customer Support & QA Specialist | SOP & Process Improvement |Zendesk | S
Verified
Overview
Looking for part-time work (5 hours/day)
at $10.24/hour ($1,240.00/month)
Bachelor's degree
Last Active
July 10th, 2026 (13 days ago)
Member Since
May 2nd, 2026
Profile Description
Senior Customer Support & QA Specialist | SOP & Process Improvement |
Zendesk | Salesforce | Financial Services | Remote-Ready
I'm a Senior QA and Customer Support Specialist with 9+ years
in financial services BPO. I help remote teams deliver consistent,
high-quality customer experiences through solid SOPs, quality
monitoring, and clear reporting.
What I bring:
-
escalations
- QA & compliance — call audits, scorecards, calibration sessions
- SOP writing — building processes that actually get followed
- Reporting — weekly dashboards, KPI tracking, stakeholder updates
- Tools — Zendesk, Salesforce, Intercom, Slack, MS Teams
Available: 7 PM–2 AM Manila time (ideal for AU & US clients)
IQ Score: 112 | English: C2 Advanced
Portfolio:
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 5 - 10 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Human Resources » Sop Writing
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 5 - 10 years
Virtual Assistant
Experience: 1 - 2 years
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Makati, Metro Manila
- Tests Taken
- IQ
- Score: 112
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.