Customer service professional with 5+ years handling chat, voice and technical support across BPO accounts. I resolve issues fast. keep customer calm, and maintain clean records without needing to be micromanaged. Ready to bring that same reliability to a remote setup.
Experience: Less than 6 months
*Managed customer interaction for seasonal account, handling high-volume under tight timelines. *Processing order for customer and providing the information of the item they ordered. *Tracking the package and contacting seller central.
Experience: 2 - 5 years
*Provided remote modem diagnostic and repairs for local internet issues. *Maintained accurate records of daily transactions and supports ticket using internal CRM tools.
Experience: 1 - 2 years
Handled 50+ chat daily, resolving technical issue on the first contact where possible.
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