Customer Support and Technical Support professional with experience in telecommunications, financial chat support, subscription sales, and device insurance services. Skilled in troubleshooting technical issues, handling customer inquiries, resolving billing concerns, and providing sales and retention support. Experienced in CRM systems and fast-paced remote customer service environments. Reliable, detail-oriented, and able to work independently with minimal supervision.
Experience: 2 - 5 years
Provided troubleshooting assistance for technical issues, guiding customers step-by-step to resolve problems efficiently. Familiar with diagnosing common system and connectivity concerns.
Experience: 2 - 5 years
Provided technical assistance to customers by diagnosing and resolving issues efficiently. Guided users through troubleshooting steps for system, software, and connectivity problems while ensuring a smooth customer experience.
Experience: 1 - 2 years
Managed customer emails by providing clear, detailed, and professional responses. Ensured all inquiries were resolved promptly and followed proper communication standards.
Experience: 1 - 2 years
Delivered real-time assistance to customers through chat platforms, handling multiple conversations while maintaining accuracy, speed, and quality responses.
Experience: 2 - 5 years
Assisted customers with billing concerns, payments, and account-related inquiries.
Experience: 2 - 5 years
Identified and gathered potential customers through research to support sales and business growth.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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