Jasper
Customer Service VA | Customer Support, Technical Support, Chat Support, Phone S
Verified
Overview
Looking for any work (8 hours/day)
at $2.59/hour ($500.00/month)
Associates degree
Last Active
June 29th, 2026 (11 days ago)
Member Since
April 29th, 2026
Profile Description
“Providing great customer service is more than answering questions — it’s about making every customer feel valued and supported.”
I’m someone who genuinely enjoys helping people and creating positive customer experiences. I worked as a Customer Service Representative at Sutherland under the DIRECTV account, where I handled billing concerns, technical issues, and customer inquiries through phone support in a fast-paced environment.
That experience helped me improve my communication, problem-solving, patience, and multitasking skills while staying professional and empathetic with customers. I also gained hands-on experience using tools like Salesforce, Google Workspace, Microsoft 365, Slack, Zoom, and Notion to manage tasks and customer interactions efficiently.
I’m a fast learner, detail-oriented, and always open to learning new things that can help me grow professionally. Right now, I’m looking for opportunities where I can use my customer service experience to support businesses, help customers, and continue building meaningful connections with clients.
Top Skills
Marketing » CRM » Salesforce
Experience: 6 months - 1 year
Customer Support » Chat Support
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 1 - 2 years
Manage inbound calls up to 30 to 40 customers a day, ensuring they understand their bills, resolving technical issues, and giving them 95% customer satisfaction with the product. We use Salesforce as our tools.
Other Skills
Customer Support » Technical Support
Experience: 1 - 2 years
Customer Support » Phone Support
Experience: 1 - 2 years
Office and Administration » Calendar Management
Experience: Less than 6 months
I manage calendars by organizing meetings, prioritizing tasks, and ensuring schedules run smoothly and conflict-free. I resolve issues like double-bookings, last-minute changes, and time zone coordination to keep everything aligned. By maintaining clear communication and proactively adjusting schedules, I help maximize productivity and minimize downtime. Reducing the conflicts approximately by 30%.
Office and Administration » Email Management
Experience: Less than 6 months
I manage email communications by organizing inboxes, prioritizing messages, and responding promptly to ensure nothing important is missed. I solve issues like cluttered inboxes, delayed responses, and overlooked tasks by streamlining workflows and setting clear follow-up systems. I’ve improved clients' response time and inbox efficiency by approximately 40%
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lupao, Nueva Ecija
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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