Freight Dispatcher | Virtual Assistant | Logistics & Remote Support VA| DAT & Tr

Worked as a Fraud Analyst at Citibank handling high-volume data review, case documentation, transaction monitoring, and accurate record updates under strict quality standards. Strong typing accuracy, attention to detail, and ability to manage confidential information efficiently.

Experienced in handling customer inquiries through phone, email, and chat. Skilled in resolving issues efficiently, maintaining customer satisfaction, and communicating professionally in fast-paced environments.

Performed virtual support tasks through previous remote roles as a Fraud Analyst at Citibank, handling email communication, documentation, data entry, case management, and customer-related support tasks with high accuracy and confidentiality. Also experienced in administrative coordination, problem-solving, and independent remote work in fast-paced environments.

Used Microsoft Excel for data tracking, reporting, record management, and organizing information in previous roles including Citibank and operations-based work. Comfortable with spreadsheets, data entry, sorting, filtering, and maintaining accurate records.

Managed email communication in previous remote roles by responding to inquiries, handling follow-ups, organizing messages, and maintaining professional correspondence. Experienced in timely communication, documentation, and coordinating tasks through email.

Provided administrative support through previous remote and operations-based roles, including documentation, record management, scheduling support, communication handling, data organization, and assisting with daily workflow tasks while maintaining accuracy and efficiency.

Truck dispatch training covering load booking, broker communication, scheduling, shipment tracking, dispatch workflow management, and basic rate negotiation. Ready to apply skills in real-world logistics operations and support daily dispatch tasks efficiently.

Used Google Sheets for data entry, tracking records, organizing information, and collaborating through shared spreadsheets. Comfortable with sorting, filtering, basic formulas, and maintaining accurate data.

Developed strong attention to detail through fraud analysis, transaction reviews, documentation, and customer support work where accuracy, consistency, and careful handling of information were essential.

Experienced in scheduling and coordinating tasks, priorities, and daily workflow through previous remote and operations-based roles. Strong ability to manage deadlines, organize activities, and maintain smooth day-to-day operations in fast-paced environments.