Looking for a reliable Client Success Manager, Customer Support VA, or Admin Assistant who can improve customer experience, manage operations, and keep your business organized?
You’re in the right place.
I help businesses manage customer support, client relationships, administrative operations, and daily coordination to improve response times, customer satisfaction, and workflow efficiency.
How Can I Support Your Business:
- Customer Support (Phone,
- Client Success & Customer Experience Management
- Customer Retention & Relationship Management
- Lead Follow-ups & Appointment Scheduling
- CRM Management & CRM Updates
- Inbox & Calendar Management
- Administrative & Executive Support
- Technical Support & Ticket Management
- Customer Onboarding & Account Support
- Operations Coordination & Workflow Management
- Data Entry, Documentation & SOP Support
- Cross-team Communication & Client Coordination
Tools & Platforms I use:
- CRM & Support Tools: Salesforce, HubSpot
- Communication: Slack, Zoom, Google Meet,
- Productivity: Google Workspace, Microsoft Office, Notion, ClickUp
- AI & Automation: Claud, ChatGPT, Gemini, Grammarly, Perplexity
- Design & Content: Canva, CapCut
What You Can Expect:
- Managed 100–150+ customer interactions daily in fast-paced environments
- Strong background in customer engagement, retention, and issue resolution
- Organized CRM tracking, follow-ups, and workflow coordination
- Fast response times with professional and empathetic communication
- Reliable support focused on improving customer satisfaction and business efficiency
Why Should You Work With Me:
With almost 3 years of experience in customer support, client-facing operations, and administrative coordination, I’m experienced in managing high-volume workflows while maintaining professionalism, organization, and attention to detail. I’m proactive, adaptable, tech-savvy, and comfortable working independently while supporting customers, clients, and internal teams efficiently.
I don’t just complete tasks, I help businesses create smoother operations, stronger customer relationships, and better customer experiences.
Availability:
Full-time Availability
US, AU & UK Time Zones
Remote-Ready Setup with Stable High-Speed Internet
Dedicated Quiet Workspace & Professional Communication
LET'S CONNECT?
Experience: 2 - 5 years
Provides timely and professional support across email, chat, and phone, resolving inquiries, complaints, and service requests while maintaining high customer satisfaction.
Experience: 1 - 2 years
I am an expert in providing technical assistance by troubleshooting customer issues, diagnosing problems, and guiding users through step-by-step solutions via chat, email, and phone. Experienced in handling service-related concerns, documenting cases, and ensuring timely resolution while maintaining clear and professional communication.
Experience: 2 - 5 years
Performs high-volume data entry with strong attention to detail, ensuring accuracy, consistency, and proper data organization.
Experience: 6 months - 1 year
Manages customer orders, bookings, and service requests, ensuring accurate processing, scheduling, and follow-ups.
Experience: Less than 6 months
Supports daily business operations by handling administrative tasks such as data entry, scheduling, file organization, and task coordination.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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