Mary

Customer Support VA | 11+ Years Experience | Email, Chat & Phone Support

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.97/hour ($768.00/month)

Associates degree

Last Active

July 4th, 2026 (15 days ago)

Member Since

April 23rd, 2026

Profile Description

AVAILABLE NOW | 11+ Years Customer Support Experience | Helping businesses deliver excellent customer service.

Hi, I’m Kathleen, a customer support professional with over 11 years of experience in the BPO industry.

I specialize in handling customer inquiries through email, chat, and phone while maintaining high customer satisfaction and performance metrics.

Here’s how I can help your business:
• Handle customer inquiries via email, chat, and phone with professionalism

• Resolve billing, account, and service issues efficiently

• Provide basic technical troubleshooting and guidance

• Manage customer records and CRM systems accurately

• Perform data entry and administrative support tasks

• Ensure timely follow-ups and issue resolution

I am experienced in handling high-volume workloads while maintaining accuracy, efficiency, and customer satisfaction.

I am currently transitioning into a Virtual Assistant role and ready to support your business with customer service and administrative tasks.

I am available to start immediately.

If you are looking for a reliable and experienced customer support VA, I am ready to help your business grow. Let’s work together.

Top Skills

Customer Support » Email Support

Experience: 10+ years

Customer Support » Phone Support

Experience: 10+ years

Other Skills

Customer Support » Technical Support

Experience: 10+ years

Office and Administration » Administrative Support

Experience: 10+ years

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Central Visayas

Tests Taken: DISC
Dominance: 33
Influence: 9
Steadiness: 36
Compliance: 22: English
C2(Advanced/Mastery)