Customer Support | Appointment Setter | Booking and Gig Dispatcher | Data Entry

Provided customer support via phone, email, and live chat by handling inquiries, resolving issues, processing orders and payments, managing returns and refunds, and delivering timely, professional, and customer-focused service.

Worked as a chat support with sitel

worked as payment support for 4 yearExperienced in payment support across customer service and operations, including processing payments, resolving billing inquiries, following up on failed or declined transactions, verifying payment information, issuing refunds when applicable, and maintaining accurate records. Delivered prompt and professional support through phone, email, and chat while ensuring a seamless customer experiences and counting

Provided e-commerce customer support by assisting with order inquiries, order tracking, returns, refunds, billing and payment concerns, and account-related issues through phone, email, and live chat. Delivered prompt, accurate, and customer-focused service to ensure a positive shopping experience. Helped with product research, product listing and manually monitoring stocks using easync, Zikanalytics and excel / google sheet

Provided e-commerce customer support by assisting with order inquiries, order tracking, returns, refunds, billing and payment concerns, and account-related issues through phone, email, and live chat. Delivered prompt, accurate, and customer-focused service to ensure a positive shopping experience. Helped with product research, product listing and manually monitoring stocks using easync, Zikanalytics and excel / google sheet

Worked as an email support for the sitel group of companies

Entered, updated, and maintained accurate customer and business records in CRM and database systems. Verified data for accuracy, managed documentation, and ensured timely and organized record-keeping while maintaining confidentiality.

Scheduled appointments, qualified leads, coordinated calendars, confirmed bookings, and followed up with clients to reduce no-shows. Maintained accurate records and communicated effectively with clients and team members to ensure smooth scheduling and excellent customer service.

Managed calendars and scheduled appointments, coordinated bookings, confirmed client availability, handled rescheduling and cancellations, and ensured efficient scheduling to support smooth daily operations.