E-commerce Assistant | General Virtual Assistant | Social Media Management

I am experiences in handling professional email correspondence for e-commerce and small business operations. I specialize in drafting clear, polite, and helpful responses to customer inquiries, tracking order status, and resolving issues through organized communication.

I have hands-on experience in high-accuracy data entry, specifically in maintaining business records for e-commerce operations. I am proficient in using Microsoft Excel to track orders, manage inventory levels, and organize sales data to ensure business efficiency.

I have hands-on experience managing digital storefronts, including optimizing product listings on platforms like Facebook Marketplace and tracking business operations using Excel.

I have experience navigating the Shopify backend to manage order fulfillment and product listings. I track order statuses and inform customers about the expected delivery to ensure customer satisfaction. I also have experience uploading products and writing accurate product descriptions,

I use Microsoft Excel to manage and track business operations. Specifically, I have experience developing spreadsheets for inventory levels, order tracking, and sales data for an e-commerce setup. This has helped me maintain organized records and improve overall business efficiency.

I have experience in real-time customer support, specifically handling inquiries and product questions to drive sales. In my freelance e-commerce role and through managing my own small business, I developed the ability to provide professional chat-based communication, ensuring client satisfaction and successful sales closings.