Alfie

Shopify Operations Specialist | E-commerce CX & Order Fulfillment Lead | DTC Sup

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Overview

Looking for any work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelor's degree

Last Active

June 27th, 2026 (today)

Member Since

April 15th, 2026

Profile Description

Hi, I’m Alfie Nicolas Licup.

I am a results-driven Operations Supervisor and Customer Experience Leader with over 11 years of experience in BPO, retail, telecommunications, and e-commerce support.

I have successfully led teams handling high-volume customer service operations, consistently driving performance in CSAT, Quality, AHT, Attendance, and overall productivity. My expertise includes team management, KPI analysis, performance coaching, escalation handling, and process improvement.

In addition to leadership experience, I have hands-on exposure to e-commerce platforms, supporting online merchants with:

• Store setup and customization
• Order and payment management
• Platform troubleshooting
• Merchant and customer support (chat, email, voice)
• Process optimization for better customer experience

I bring a strong balance of leadership, operational thinking, and frontline support experience. I understand both management expectations and customer needs — allowing me to improve team performance while maintaining excellent service standards.

If you are looking for a dependable team leader or senior VA who can manage operations, improve KPIs, and support business growth, I am ready to contribute immediately.

Full-Time Availability
Stable High-Speed Internet
Ready to Start Immediately

Top Skills

E-Commerce » Inventory Management » Purchasing

Experience: 2 - 5 years

Provides end-to-end support for online store operations including customer inquiries, order tracking, returns/refunds processing, product assistance, and checkout issue resolution. Focused on delivering smooth shopping experiences and customer satisfaction across e-commerce platforms.

E-Commerce » Shopify

Experience: 1 - 2 years

I have hands-on experience supporting Shopify merchants through chat, email, and voice channels. In my previous role, I assisted online store owners with account setup, store customization, order management, payment gateway concerns, and troubleshooting storefront issues. I guided merchants in navigating the Shopify dashboard, managing products, updating inventory, processing orders, and resolving basic integration concerns with third-party apps. I also handled escalations, documented cases properly, and ensured timely resolution to maintain high customer satisfaction. In addition, I have personal experience building and customizing a Shopify store using the Dawn theme. This includes product listing, writing descriptions, basic theme customization, digital product setup, and store optimization. My background in customer service and technical support allows me to troubleshoot efficiently while maintaining clear and professional communication with clients.

E-Commerce » Order processing » Order Fulfillment

Experience: 2 - 5 years

Skilled in managing full order lifecycle from order confirmation to fulfillment. Includes verifying order details, updating order status, coordinating with shipping or fulfillment teams, handling cancellations/changes, and ensuring accurate and timely processing.

Other Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Capable of diagnosing and resolving basic technical issues in e-commerce environments such as checkout errors, login problems, broken links, product display issues, and app-related concerns. Able to guide users step-by-step to quick resolutions.

Customer Support » Phone Support

Experience: 2 - 5 years

Strong experience in handling customer concerns via chat, email, and messaging platforms. Able to resolve issues professionally, answer product/service inquiries, and maintain high customer satisfaction through clear, empathetic communication.

Customer Support » Ecommerce

Experience: 2 - 5 years

Basic Information

Age: 43

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cavite, Cavite

Tests Taken: IQ
Score: 90: DISC
Dominance: 46%
Influence: 17%
Steadiness: 30%
Compliance: 7%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”