Customer Service VA | Recruitment Support VA | Administrative Assistant |Busines

Business and Property Insurance Claims Specialist (AU Insurance Company) - Have over 3 years experience. SUNCORP INSURANCE AUG 2022 – SEP 2025 (3 years and 1 month) -Answered 50+ calls daily. - Delivered excellent customer service and insurance support for Suncorp Insurance through a Philippine-based contact center, assisting with policy and claim inquiries and account management. - Processed and managed customer policy and claims via phone and email, reviewing, verifying, and documenting policy and claim details to ensure accuracy, compliance, and timely resolution. ● Resolved policy and claim inquiries by explaining procedures, requirements, and outcomes clearly while coordinating with internal departments to address issues efficiently and maintain detailed tracking records. Advanced proficiency in Winbeat for insurance processing, invoicing, and policy administration. Proficient in Microsoft Word, Excel, and Outlook for reporting and communication, with experience using Genesys, Salesforce, Guidewire, and Citrix CRM platforms. ● Delivered high-quality customer service that led to promotion as Trainer, mentoring and onboarding new team members to improve performance and service consistency.

Customer Service / Recruitment VA / Cleaner Dispatcher - Experienced in US Based cleaning Company -Increased recruitment pipeline by 80% through proactive sourcing, follow-ups, and candidate outreach.

Customer Service Representative / Property Claims Specialist / Dispatcher / Trainer SUNCORP INSURANCE | August 2022 – September 2025 (3 years, 1 month) -Managed 40+ customer calls daily, handling property claims inquiries, emergency assistance, and claim updates. -Processed claims using Guidewire ClaimCenter CRM, including claim documentation, quote coordination, and vendor payment processing. -Coordinated dispatch of locksmiths, glaziers, and property-safe vendors, ensuring urgent repairs were assigned promptly and efficiently. -Worked daily with Guidewire, Microsoft Teams, Outlook, and internal CRM systems, and was promoted to Trainer for mentoring new hires. Customer Service Representative | Policy and Web Support METLIFE INSURANCE | NOV 2020 - AUG 2022 (1 year and 9 months) -Managed 50+ customer calls daily. - Delivered excellent customer service and insurance support for Metlife Insurance through a Philippine-based contact center, assisting with policy and website technical concern and inquiries and account management. - Provided web support and handled inbound customer calls, assisting with policy inquiries, website issues, troubleshooting, and online services. Resolved customer concerns efficiently, documented interactions in CRM systems, and maintained high standards of customer service and satisfaction. Customer Service Representative / Technical Support / Technician Dispatcher AT&T DirecTV | Feb 2020 – Oct 2020 (8 months) -Handled 50+ customer calls daily, resolving billing, technical, and service-related concerns. -Dispatched technicians for installations, repairs, and maintenance appointments efficiently. -Troubleshoot technical issues to improve first-call resolution and customer satisfaction. -Supported upselling efforts by promoting service upgrades and additional products while maintaining strong customer relationships.