Logistics Operations Professional |Carrier Sales Representative | Truck Dispatch

8+ years managing end-to-end logistics operations — including a 50-person last-mile delivery team processing 2,500+ daily shipments. Experienced in shipment lifecycle management, line haul coordination, freight exception resolution, SLA compliance, and multi-stakeholder logistics relationships using TMS and SAP.

Proven operations manager with direct P&L accountability — led a 50-person logistics operation to Grade A national performance, maintained 100% COD compliance over 19 consecutive months, and sustained above-benchmark delivery rates through data-driven process optimization and KPI tracking.

Skilled in coordinating freight movement across multiple stakeholders — origin hubs, port freight partners, carriers, and delivery contractors. Experienced in pickup scheduling, port-to-island transfer logistics, shipment clearance, OTD tracking, and parcel aging analysis to ensure zero freight delays.

Accurate and detail-oriented data entry across dispatch tracking logs, carrier databases, rate confirmation records, BOL and POD documentation, and shipment status updates — with zero-tolerance for documentation errors developed through 19 months of 100% COD compliance management.

Proficient in Excel for dispatch tracking sheets, freight rate comparison, carrier performance logs, inventory reconciliation, and cost analysis — applied in managing supply chain data across multi-site retail and logistics operations.

Experienced in high-volume professional email management — including broker outreach, carrier follow-up, rate confirmation correspondence, freight exception communication, and multi-stakeholder coordination — with consistent rapid response discipline.

Trained in US and Canada truck dispatching — supporting box trucks, power only, semi trucks, sprinters, 53

Experienced in managing concurrent logistics operations and multi-site projects — including PHP 250M in government construction contracts and a 50-person delivery operation — with strong capability in planning, stakeholder coordination, compliance documentation, and on-time execution.

Proficient in Google Workspace — Docs, Sheets, Gmail, and Drive — for remote team collaboration, dispatch log management, carrier communication tracking, shipment documentation, and operational reporting in real-time shared environments.

Skilled in professional client and carrier communication — managing broker relationships, resolving freight exceptions, coordinating with shippers and drivers, and maintaining service level agreements under real operational pressure across logistics and retail environments.

Knowledgeable in US and Canada freight forwarding fundamentals — including carrier selection, LTL and FTL shipment coordination, BOL and POD documentation, freight exception handling, and regulatory compliance basics under FMCSA guidelines.

Trained remote operations professional providing freight brokerage support, truck dispatch coordination, carrier communication, load board sourcing, documentation management, and administrative operations — fully equipped for independent, self-directed US time zone remote work.