ICT Support Officer

Overview

Looking for full-time work (8 hours/day)

at $7.07/hour ($1,363.65/month)

Bachelors degree

Last Active

July 1st, 2026 (9 days ago)

Member Since

April 11th, 2026

Profile Description

? Email Delivery & Outlook Failures – Outlook not opening, freezing, or crashing. Shared mailbox sync issues. Office365 delivery problems, spoofing reports, and users missing emails due to filtering or quarantine.
? Account Access & Authentication – MFA failures, account lockouts, persistent authenticator prompts, and hybrid login issues across Office365 and Google Workspace
? File Access, Permissions & Drive Mapping – Mapped drives disconnecting, NTFS permission conflicts, shared folder access denied, Group Policy mapping failures, and conflicting user access policies.
? Cloud Storage Sync & File Collaboration Tools – Dropbox, OneDrive, Google Drive, and SharePoint sync failures, missing files, and desktop agents not launching or crashing.
? Printing & Device Connectivity Issues – Network printers going offline, GPO printer assignments failing, driver conflicts, and persistent print spooler errors.
? VPN, RDP & Remote Access Failures – VPN credential failures, tunnel misconfigurations, and persistent RDP connectivity or session timeout problems.
? Conferencing & VoIP App Disruptions – Zoom and Teams issues with video, mic, or screen sharing. Devices not detected, permissions blocked, or failing mid-call.
? Network, DNS & Connectivity Errors – DNS resolution failures, overlapping IPs, unreachable devices, and general workstation-to-infrastructure connectivity issues.
? System Performance & Resource Constraints – Disk space warnings, high CPU/memory usage, slow boot times, or unresponsive applications after updates or installs.