Detail-oriented Freight Operations Support professional with hands-on training in U.S. freight and logistics operations, including LTL/FTL shipment coordination, track & trace, freight quoting, dispatch support, carrier communication, and shipment documentation.
Completed intensive freight operations training with practical exposure to shipment workflow from quoting to delivery, including load tracking, POD/BOL handling, freight classification, and carrier coordination.
With 12+ years of experience in customer service, administrative support, and operations support in fast-paced environments, I am highly organized, detail-oriented, and committed to accuracy, communication, and continuous learning.
Tools & Platforms:
• AscendTMS
• DAT Load Board
• Freight Center
• ClassIT / NMFC
• Freight Calculator & Cubic Calculator
• Carrier Portals (Estes, TForce, Old Dominion)
Open to opportunities in:
• Logistics Coordinator
• Track & Trace Specialist
• Freight Operations Support
• Dispatch Support
• Shipment Coordinator
• Freight Virtual Assistant
Experience: 10+ years
I have experience in office and administrative coordination, supporting daily business operations through efficient handling of scheduling, documentation, email management, and internal communication. I ensure tasks are organized, deadlines are met, and workflows run smoothly. I am detail-oriented, reliable, and capable of managing multiple administrative tasks while maintaining accuracy and professionalism.
Experience: 2 - 5 years
1. Created and sent accurate invoices to clients in a timely manner 2. Tracked payments and monitored outstanding balances 3. Maintained organized records of all billing transactions 4. Followed up on unpaid invoices and ensured timely collections 5. Coordinated with clients to clarify billing details and resolve discrepancies 6. Updated financial data using spreadsheets and basic invoicing tool
Experience: 10+ years
I have experience in administrative management from my previous work as a Receptionist and Administrative Assistant in Dubai, UAE, as well as managing home rental/Airbnb business. My responsibilities included handling client inquiries, managing schedules and bookings, organizing documents, and maintaining records. I also prepared invoices, tracked payments, and handled email and message communication with both local and international clients. I was responsible for ensuring smooth daily operations by coordinating with team members, handling client concerns, and solving problems in a timely and professional manner. Through this experience, I developed strong skills in organization, time management, communication, and customer service, which I can apply effectively in an administrative or Virtual Assistant role.
Experience: 2 - 5 years
1. Responded to customer inquiries via chat in a timely and professional manner 2. Provided accurate information about products, services, and bookings 3. Assisted customers with concerns, complaints, and requests 4. Ensured a positive customer experience through clear and polite communication 5. Escalated complex issues to the appropriate team when necessary 6. Maintained records of customer interactions and resolutions 7. Handled multiple chats efficiently while maintaining quality service
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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