Admin Support VA
/ Chat Support / Shopify
Experience: 5 - 10 years
Administrative Support is the backbone of any organization. While "Administrative Management" focuses on the high-level strategy and oversight of systems, "Administrative Support" focuses on the execution and maintenance of those systems. In a corporate environment, these functions ensure that the leadership team and departments can focus on their primary goals without being derailed by operational friction.
Experience: 2 - 5 years
Customer Support Management (CSM) is the bridge between the customer-facing team and the organization’s leadership. While a support agent focuses on solving individual tickets, a Customer Support Manager focuses on the health of the entire support ecosystem, ensuring the team is efficient, customers are satisfied, and the "voice of the customer" is heard by other departments.
Experience: 6 months - 1 year
Data-driven Shopify Manager with a focus on Conversion Rate Optimization (CRO) and Customer Lifetime Value (Value-at-Risk). Expert in leveraging AI-powered personalization (Shopify Magic/Sidekick) to drive sales and utilizing GA4 to map complex customer journeys. Proven success in managing high-volume app stacks (Klaviyo, Yotpo, ReConvert) to increase Average Order Value (AOV) . I specialize in turning raw traffic into loyal communities through seamless UX and automated retention flows.
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.