Technical Support VA | IT Operations & Systems Support

I have extensive experience using Microsoft 365 to support executive assistance, operations, and administrative workflows. My work includes daily use of Outlook for email and calendar coordination, Word and PowerPoint for reports and presentations, Excel for tracking data and records, and Teams, OneDrive, and SharePoint for collaboration and document management. I support organized file structures, access management, and efficient information sharing across teams. This experience enables me to maintain accuracy, productivity, and smooth administrative operations in fast‑paced, remote work environments.

10+ years of Level 1–2 technical support experience, handling Microsoft 365 issues (email, logins, account access), user setup, and basic network troubleshooting. Experienced in supporting non‑technical users, documenting fixes, and resolving issues efficiently.

I have hands‑on experience supporting meeting management through executive assistance and operations coordination roles. My responsibilities included preparing meeting materials, consolidating reports, coordinating schedules, and ensuring leaders had accurate and timely information for discussions and decision‑making. I assisted in organizing departmental and management meetings by gathering inputs from teams, preparing presentations and documentation, and tracking action items and follow‑ups after meetings. I worked closely with executives and supervisors to align meeting priorities, clarify agenda items, and monitor deliverables arising from discussions. Using Microsoft 365 tools, I ensured meeting records, presentations, and follow‑up documentation were properly organized, accessible, and maintained to support efficient communication and operational continuity.

I am an experienced Executive and Operations Support professional with over 10 years of background assisting department heads and senior management in IT, operations, and service‑driven environments. My work has focused on coordinating daily operations, organizing workflows, preparing reports and presentations, and supporting leadership with accurate documentation and timely updates. I have extensive experience working with cross‑functional teams, acting as a liaison between executives, staff, vendors, and external partners. I am trusted with confidential information, compliance‑related documentation, and audit support, and I maintain structured records to ensure efficiency and accountability.

I have strong experience in task prioritization and workload coordination gained from supporting executives, supervisors, and cross‑functional teams in operations‑driven environments. My role required me to organize daily priorities, monitor timelines, track deliverables, and ensure critical tasks were completed on schedule while managing competing demands. I regularly coordinated multiple responsibilities across administrative support, project activities, and operational tasks by assessing urgency, aligning with management priorities, and adjusting workflows as needed. I worked closely with leadership to escalate time‑sensitive matters, delegate tasks appropriately, and maintain visibility over ongoing activities. This experience has strengthened my ability to manage time effectively, stay organized under pressure, and support executives with reliable, structured task management in fast‑paced environments.

I have hands‑on experience managing inventory for an online store, ensuring accurate stock levels across e‑commerce platforms such as Shopee and TikTok Shop. My responsibilities included monitoring inventory movements, updating stock quantities, and coordinating stock replenishment to prevent overselling or shortages. I maintained organized inventory records using spreadsheets and platform tools, aligned stock availability with active listings and promotions, and regularly reviewed inventory status to support smooth order fulfillment. This experience strengthened my attention to detail, consistency, and ability to support reliable inventory management in remote e‑commerce operations.

I have practical experience supporting e‑commerce management operations for an online store, overseeing daily activities that ensure smooth and consistent sales workflows. My responsibilities included coordinating product listings, inventory management, order processing, and platform compliance using established e‑commerce systems such as Shopee and TikTok Shop. I maintained accurate records, monitored stock levels, processed orders, and ensured product information remained up to date. This experience strengthened my ability to manage routine ecommerce operations, follow structured processes, and provide reliable support to growing online businesses in remote environments.

I have practical experience supporting project management and coordination across IT, operations, and administrative environments. My responsibilities included assisting leadership in planning tasks, coordinating resources, tracking progress, and ensuring project deliverables were completed on schedule. I worked closely with cross‑functional teams, vendors, and stakeholders to support system implementations, upgrades, and operational initiatives. I prepared project‑related documentation, status updates, and reports to maintain visibility and alignment. This experience strengthened my ability to manage timelines, prioritize tasks, and support efficient project execution in fast‑paced, remote, and collaborative environments.

I have extensive experience in documentation management gained from executive support, operations, project coordination, and client‑facing roles. My responsibilities included preparing, maintaining, and organizing reports, records, presentations, and operational documents to support management decision‑making and daily business activities. I regularly handled process documentation, tracking logs, compliance‑related records, and internal reports, ensuring accuracy, consistency, and timely updates. My roles required close coordination with leadership, teams, and external partners to gather information and produce clear, structured documentation. Trusted with confidential and sensitive information, I maintain organized digital records using Microsoft 365 tools, supporting efficient retrieval, audit readiness, and smooth operational workflows in fast‑paced environments.

I have hands‑on experience managing order processing for an online store using e‑commerce platforms such as Shopee and TikTok Shop. My responsibilities included reviewing and confirming orders, monitoring order status, and coordinating fulfillment through platform logistics tools. I ensured order details, quantities, and delivery information were accurate to minimize delays or errors. I also tracked order progress and addressed basic order‑related concerns, supporting smooth and timely fulfillment. This experience strengthened my attention to detail, operational accuracy, and ability to support reliable order processing in remote e‑commerce environments.

I have hands‑on experience managing product listings for an online store using established e‑commerce platforms, including Shopee and TikTok Shop. My responsibilities included creating and maintaining accurate product titles, descriptions, pricing, variations, images, and inventory details in alignment with platform guidelines. I regularly updated listings to reflect stock changes, promotions, and pricing adjustments, ensuring consistency and preventing overselling or errors. This experience strengthened my attention to detail, data accuracy, and ability to support reliable product listing operations in fast‑paced, remote e‑commerce environments.

I have experience supporting client relationship management through executive assistance, operations support, and financial services roles. My responsibilities included coordinating client communications, managing follow‑ups, handling inquiries, and maintaining accurate client records and documentation. I worked closely with clients, internal teams, and leadership to ensure timely responses, clear information flow, and consistent service delivery. Trusted with confidential and sensitive information, I maintained professionalism and discretion in all interactions. This experience strengthened my ability to build rapport, manage client expectations, and support positive client relationships in structured, remote, and service‑oriented environments.

I have hands‑on experience using Canva to create simple, professional visual materials in support of administrative, ecommerce, and operational needs. My work includes designing presentations, reports, social media visuals, product images, and basic marketing materials using pre‑built templates and brand‑appropriate layouts. I focus on clarity, consistency, and visual alignment with business objectives rather than advanced graphic design. This experience allows me to quickly produce clean, organized visuals that support communication, documentation, and online content in fast‑paced, remote work environments.

I have practical experience using Google Workspace to support administrative and operational tasks in collaborative environments. My work includes using Gmail for professional communication, Google Docs and Sheets for documentation, reporting, and data tracking, and Google Drive for organized file storage and sharing. I coordinate document access, maintain structured folders, and ensure information is updated and accessible for team use. This experience allows me to support efficient communication, accurate documentation, and smooth collaboration in remote and fast‑paced work settings.