Operations & Administrative Support Specialist | Customer Support | Quality Assu

Prioritized Order & Case Handling by managing scheduling, updates, and customer requests while ensuring proper documentation and timely resolution. Experienced in structured workflow coordination similar to order processing and case management systems.

Handled high-volume customer inquiries in a fast-paced BPO environment, resolving account, service, and request-related concerns with accuracy and professionalism. Strong experience aligned with e-commerce customer support workflows such as order, account, and customer issue resolution.

Provided professional written and real-time customer support across multiple channels, ensuring accurate responses, fast resolution, and clear communication while managing high inquiry volumes through email and chat.

Experienced in using internal CRM and case management tools to document interactions, track customer concerns, and maintain accurate records for service continuity.

Identified recurring issues and workflow gaps through analysis of customer interactions and operational performance, contributing to efficiency and service quality improvements.

Conducted quality reviews of customer interactions to ensure compliance with company standards, accuracy, and proper handling procedures. Provided feedback for performance improvement.

Logged, tracked, and managed customer cases ensuring proper categorization, escalation, and resolution based on process standards and service level expectations.

Used Excel for basic reporting, data tracking, and organizing customer-related information.

Maintained accurate and organized records in system tools and spreadsheets with strong attention to detail and consistency.

Ensured accuracy in documentation, customer interactions, and data handling while managing multiple priorities.

Quickly adapts to new systems, tools, and processes in fast-paced environments, especially in customer service and operational workflows.

Collaborated with internal teams and external stakeholders to ensure smooth workflow execution and accurate service delivery.

Used Google Docs, Sheets, and Gmail for documentation, reporting, communication, and task coordination.

Managed appointment creation, updates, confirmations, and coordination in a fast-paced support environment.

Handled multiple tasks and high-volume workloads efficiently while meeting deadlines and maintaining service quality.